- Eligibility for Returns:
- You may return or exchange your product within 7 days of receiving it.
- To be eligible for a return or exchange, the product must be unopened and the seal must be intact.
- Non-Returnable Items:
- Unfortunately, we cannot accept returns or exchanges for items that have been opened, if the seal has been broken, or if the product has been tampered with. This policy is in place due to the nature of our business and to ensure the safety and integrity of our products.
- Return Process:
- To initiate a return or exchange, please contact our customer service team within 7 days of receiving your order. Make sure to have your order number handy for a quicker process.
- We will guide you through the steps to return your product.
- Refunds:
- Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days, depending on your bank.
- Shipping Costs:
- Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue.
Need help?
If you have any questions or need further assistance regarding our refund and returns policy, please feel free to reach out to our customer service team at phillyspyshop@gmail.com
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